Lost or Damaged Parcels Policy
Last updated: 2026-07-19
Damaged Parcels
If your order arrives damaged, contact us within 7 days of delivery at contact@foxfirecards.co.uk with photos of the packaging and items. We will arrange a replacement or full refund, including shipping.
Lost Parcels
If your order has not arrived within the estimated timeframe, contact us and we will open an investigation with the carrier. For tracked services, parcels are generally declared lost after 15 working days (UK) or 25 working days (international) past dispatch.
Resolution
Once a parcel is confirmed lost, we will offer a replacement (subject to stock) or a full refund.
Incorrect Address
We cannot be held responsible for parcels lost due to an incorrect address provided at checkout. Please check your address carefully.
Contact
FoxFireCards
Flat 232, Waterman's Place, Leeds LS1 4GQ, United Kingdom
Email: contact@foxfirecards.co.uk
Phone: +44 252-244-2358