Complaints Procedure
Last updated: 2026-07-19
We want you to be happy with every order. If something goes wrong, here is how to complain and what to expect.
Step 1 — Contact Us
Email contact@foxfirecards.co.uk or call +44 252-244-2358 with your order number and a description of the problem. We aim to acknowledge complaints within 1 business day and resolve them within 5 business days.
Step 2 — Escalation
If you are not satisfied with our initial response, ask for your complaint to be escalated. A senior team member will review the case and respond within 10 business days.
Step 3 — External Options
If we cannot resolve your complaint, you may:
- Contact your card issuer or payment provider to raise a dispute.
- Seek advice from Citizens Advice (citizensadvice.org.uk) on your consumer rights.
- Pursue the matter through the courts of England and Wales.
Contact
FoxFireCards
Flat 232, Waterman's Place, Leeds LS1 4GQ, United Kingdom
Email: contact@foxfirecards.co.uk
Phone: +44 252-244-2358