Frequently Asked Questions
Are your products genuine and factory sealed?
Yes. Every sealed product we sell is 100% authentic and leaves our store exactly as it arrived from distribution — shrink wrap intact.
How quickly do you dispatch orders?
Orders are processed within 1-3 business days. You will receive tracking information by email as soon as your order ships.
Do you ship internationally?
Yes, we ship worldwide. International delivery typically takes 7-20 business days depending on destination and customs.
What is your return policy?
You have 30 days from delivery to return unused items in original condition. Sealed products must remain sealed. See our Refund Policy for full details.
How are single cards graded?
We use standard industry grading guidelines (Near Mint, Lightly Played, etc.). See our Card Condition & Grading Guide for details.
How can I contact you?
Email us at contact@foxfirecards.co.uk or call +44 252-244-2358, Monday to Friday, 9:00 - 18:00 (UK time).